Privacy Policy – CrocGear

1. Introduction

CrocGear ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with us, including when you visit our website, place an order, or engage with our services.

2. What Personal Information We Collect

We may collect the following types of personal information:

Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
Business or organisation name (for bulk/event orders)
Order details and purchase history
Artwork, logos, or files provided for custom orders
Any other information you provide to us directly

We may also collect non-identifiable information such as:

Browser type
IP address
Website usage data (via cookies and analytics tools)

3. How We Collect Personal Information

We collect personal information when you:

Place an order through our website or via email
Request a quote or submit an enquiry
Upload artwork or design files
Subscribe to our mailing list
Interact with us via social media or customer support
Participate in promotions or surveys

4. How We Use Your Personal Information

We use your personal information to:

Process and fulfil orders (including custom and bulk orders)
Communicate with you about your order or enquiry
Provide quotes and customer support
Deliver event merchandise and coordinate logistics
Improve our products, services, and website
Send marketing communications (where you have opted in)
Comply with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary, including:

Payment processors and financial institutions
Shipping and logistics providers
Suppliers and manufacturers (for custom production)
IT service providers and website hosting platforms
Marketing and analytics providers

We will not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

Electronically (via secure servers and cloud platforms)
In physical records (where applicable)

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Enhance your browsing experience
Analyse website traffic and usage
Remember your preferences

You can modify your browser settings to decline cookies if you prefer.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated.

To make a request, please contact us using the details below.

9. Marketing Communications

If you have opted in, we may send you marketing communications about our products, promotions, and services.

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails; or
Contacting us directly

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. International Data Transfers

Some of our third-party service providers may be located outside Australia. By using our services, you consent to your personal information being transferred and stored overseas where necessary.

12. Retention of Personal Information

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

13. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately.

15. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy, please contact

07 3367 0143
admin@waterpoloqld.com.au
Suite 2.04, Sports House, 150 Caxton Street, Milton QLD 4064