Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the CrocGear website and the purchase of products from us, including custom bulk orders, event merchandise, and general branded apparel.

By accessing our website or placing an order, you agree to be bound by these Terms.

2. Definitions

• “Company”, “We”, “Us”, “Our” refers to CrocGear.
• “Customer”, “You”, “Your” refers to any individual or entity placing an order.
• “Custom Orders” refers to products made to specific customer requirements, including custom designs or branding.
• “Bulk Orders” refers to large quantity purchases, typically subject to minimum order requirements.
• “Event Merchandise” refers to products produced for specific events, teams, or campaigns.

3. Ordering Process

Orders may be placed via our website, email, or approved quotation.

An order is considered confirmed once:

• Payment (full or deposit) has been received; and/or
• Final artwork or mock-ups have been approved in writing.

Minimum order quantities may apply to custom and bulk orders.

4. Custom Orders & Artwork Approval

Customers are responsible for:

• Providing correct and high-resolution artwork files
• Reviewing and approving all mock-ups prior to production

Once artwork approval is received, CrocGear is not responsible for any errors, including spelling, design placement, or colour selection.

Colour variations may occur between digital previews and final printed products.

5. Pricing & Quotes

All quotes are valid for 14 days unless otherwise stated.

Prices are subject to change based on:

• Order quantity
• Material availability
• Customisation requirements

Additional charges may apply for:

• Design services
• Setup fees
• Rush orders

6. Payment Terms

Payment terms will be outlined at the time of order and may include:

• Full payment upfront; or
• A deposit prior to production, with the balance due before dispatch

We accept EFT.

Failure to make payment may result in delays or cancellation of your order.

7. Production & Lead Times

Production timeframes are estimates only and commence once:

• Payment has been received; and
• Final artwork has been approved

Delays may occur due to:

• Supplier or stock availability
• Order size and complexity
• Delays in customer approvals

We are not liable for delays outside of our control.

8. Shipping & Delivery

Shipping costs and timeframes will be provided at checkout or quotation stage.

Risk in the goods passes to the customer upon dispatch.

CrocGear is not responsible for:

• Delays caused by third-party couriers
• Incorrect shipping details provided by the customer

9. Event Merchandise

Orders for event merchandise must be placed before specified cut-off dates.

We are not responsible for missed deadlines due to late orders or delayed approvals.

Event merchandise may be distributed via:

• Bulk delivery to organisers; or
• Individual fulfilment (if applicable)

10. Returns, Refunds & Exchanges

Due to the nature of custom products:

• Custom and personalised items cannot be returned or exchanged unless faulty

For standard (non-custom) items:

• Returns or exchanges may be accepted in accordance with our returns policy

If a product is faulty or damaged:

• Customers must notify us within 7 days of receipt

11. Cancellations & Changes

Orders may not be cancelled once production has commenced.

Changes to orders after approval may:

• Not be possible; or
• Incur additional costs

12. Intellectual Property

Customers warrant that they have the right to use any artwork, logos, or designs provided.

CrocGear is not liable for any copyright or trademark infringements.

All original designs created by CrocGear remain our intellectual property unless otherwise agreed.

13. Product Variations & Quality

Slight variations may occur in:

• Colour
• Print placement
• Garment sizing

These variations are considered acceptable and not defects.

14. Limitation of Liability

To the maximum extent permitted by law, CrocGear is not liable for:

• Indirect or consequential losses
• Loss of profits or revenue
• Delays impacting events or business operations

Our liability is limited to the value of the goods supplied.

15. Warranties & Consumer Guarantees

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Where required, we will provide remedies in accordance with applicable legislation.

16. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including but not limited to:

• Natural disasters
• Supply chain disruptions
• Industrial disputes
• Government restrictions

17. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how your personal information is collected and used.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia.

19. Amendments

We reserve the right to update or modify these Terms at any time. Changes will take effect upon publication on our website.

20. Contact Information

For any questions regarding these Terms, please contact

07 3367 0143
admin@waterpoloqld.com.au
Suite 2.04, Sports House, 150 Caxton Street, Milton QLD 4064